At AirTalk Wireless, we are committed to providing exceptional service to our Lifeline customers. As part of this commitment, we are excited to announce that Cintex Wireless, a brand under the same parent company, will be transitioning to AirTalk Wireless. This migration is aimed at enhancing your service experience, offering more features, and expanding benefits—all while keeping the Lifeline services you rely on.
In this post, we’ll guide you through the migration process, explain what it means for Cintex Wireless customers, and highlight the exciting benefits you’ll enjoy with AirTalk Wireless.
The End of the ACP Program
Before diving into the migration details, it’s important to note that the Affordable Connectivity Program (ACP) has ended. The ACP was a government initiative providing discounts on broadband service to eligible customers, but this program has now concluded. This means that Cintex Wireless customers who were benefiting from both ACP and Lifeline services will no longer receive the ACP benefits.
However, you’ll still continue to enjoy your Lifeline program benefits, which include free talk, text, and data. This transition does not affect your Lifeline service, and you’ll remain eligible for the standard Lifeline discounts as provided by the government.
Why is Cintex Wireless Migrating to AirTalk Wireless?
Both AirTalk Wireless and Cintex Wireless are operated by the same parent company. The decision to consolidate services under the AirTalk Wireless brand is part of an effort to streamline operations, improve service, and offer a more unified experience for customers. By focusing on a single brand, we can ensure better customer support, efficiency, and resource allocation to provide you with enhanced features and benefits.
What Does This Mean for Cintex Wireless Customers?
As a Cintex Wireless customer, you might be wondering how this affects your Lifeline service. Fortunately, the migration is designed to be seamless, and there will be no interruptions to your current Lifeline benefits. Here’s what you can expect during this transition:
Same Service, Same Benefits
Your current Lifeline plan, including your phone number and all existing benefits, will remain unchanged. You’ll continue to receive free talk, text, and data under the Lifeline program, with no action required from you.
Account Management
After the migration, you’ll manage your service through the AirTalk Wireless website and mobile app, offering easy access to your account details, usage tracking, and plan management.
No Contracts or Hidden Fees
Just like with Cintex Wireless, AirTalk Wireless remains a no-contract service with no monthly bills, ensuring that your Lifeline service continues to be completely free.
Key Benefits of Migrating to AirTalk Wireless
While your Lifeline service remains the same, transitioning to AirTalk Wireless offers several new benefits:
Access to Premium Devices at Discounted Prices: AirTalk Wireless provides a wide range of premium smartphones from brands like Apple, Samsung, and Google. Customers can enjoy exclusive discounts on device upgrades, giving you access to higher-end smartphones at affordable prices.
Free International Calling: AirTalk Wireless customers can enjoy free international calling to over 200 countries. Stay connected with family and friends abroad or conduct international business with ease.
Faster 5G High-Speed Internet: With AirTalk Wireless, you’ll have access to faster and more reliable 5G high-speed internet, ensuring that you can browse, stream, and video chat without interruptions.
Loyalty and Trade-In Programs: As an AirTalk customer, you’ll have access to loyalty and trade-in programs, allowing you to earn rewards like extra data, cashback, and discounted device upgrades.
Multilingual Customer Support: AirTalk Wireless provides multilingual customer support, making it easy for customers to get the help they need in their preferred language.
What Do You Need to Do?
One of the best parts of this migration is that no action is required from you. The transition will happen automatically, with no service interruptions. You’ll receive notifications via email and SMS to keep you updated throughout the process.
Here’s a quick overview of what to expect:
- Before the Migration: You’ll be notified about the upcoming transition and what it means for your service.
- During the Migration: Your account information and Lifeline service will be transferred to AirTalk Wireless. There is no action required on your part.
- After the Migration: Once complete, you’ll receive a notification confirming the migration. You’ll then be able to manage your account through the AirTalk Wireless platform.
What Happens if My Transfer to AirTalk is Denied?
If, for any reason, your transfer to AirTalk Wireless is denied (due to eligibility or documentation issues), your Lifeline service will continue with Cintex Wireless. You will still receive the same Lifeline benefits and can manage your account through the Cintex Wireless website. If you wish to try migrating to AirTalk again, you can contact customer support for assistance.
Stay Informed and Contact Us
We are here to help you every step of the way. If you have any questions or need assistance managing your account, don’t hesitate to reach out to our customer support team. Our support services are available in multiple languages, so you can get the help you need quickly and easily.
Conclusion
The migration from Cintex Wireless to AirTalk Wireless represents an exciting opportunity to enhance your service and expand your benefits. With no action required on your part and added perks like premium devices, free international calling, and 5G connectivity, we are confident you’ll enjoy the new experience with AirTalk Wireless.
Stay tuned for updates, and welcome to the AirTalk Wireless family!