If you use an EBT card for SNAP or cash benefits, having the correct EBT customer service number can save you time and stress. Whether you need to replace a lost card, check your balance, or reset your PIN, each state has its own helpline available 24/7.
This complete guide lists the most important EBT contact numbers by state, explains how to withdraw cash, and helps you understand why cards sometimes stop working. You’ll also learn how programs like AirTalk Wireless can support EBT participants with free communication services through the Lifeline Program.
What Is the EBT Customer Service Number and Why It Matters
The EBT customer service number connects you directly to your state’s EBT help center. This hotline is available to assist with technical issues, replacement requests, transaction disputes, and account access problems.
When your EBT card isn’t working, or if you notice suspicious activity, calling your EBT customer service phone number is the fastest way to resolve the issue.
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Top EBT Customer Service Numbers by State
Below are the most frequently used helplines for EBT users across several states. Always have your card or Social Security Number ready when calling.
If you don’t have an active phone, you can apply for a free Lifeline device from AirTalk Wireless before contacting customer service.
Texas – 1-800-777-7328
If you’re asking, “What is the 1-800 food stamp number in Texas?”, call 1-800-777-7328. Texas EBT (known as the Lone Star Card) support is available 24 hours a day for lost card reports and balance inquiries.
North Carolina – 1-888-622-7328
For the EBT customer service number NC, call 1-888-622-7328. North Carolina residents can check benefit deposits, replace cards, and speak with SNAP representatives.
Georgia – 1-888-421-3281
The Georgia EBT customer service number connects users to the Peach State’s helpline. You can also access benefit information online through the Georgia Gateway portal.
Ohio – 1-866-386-3071
Need the Ohio EBT customer service phone number? Call 1-866-386-3071 for 24/7 automated balance checks, card replacements, or to report suspected fraud.
Pennsylvania – 1-888-328-7366
The EBT customer service number PA handles SNAP and cash assistance benefits. Users can also manage their card through the “ConnectEBT” app.
Tennessee – 1-888-997-9444
Call the EBT customer service number TN for card activation or lost card issues. Tennessee’s hotline also supports recipients of Families First benefits.
Connect EBT – 1-888-328-6399
The Connect EBT customer service number works across multiple states, including Florida, South Carolina, and Kentucky. It provides real-time balance information and access to account management tools.
How to Withdraw Cash from Your EBT Card
Many users wonder, “How to withdraw cash from EBT card in Texas?” or in other states. The process is simple:
- Visit an ATM displaying the Quest logo.
- Insert your EBT card and enter your PIN.
- Choose “Withdraw Cash” and select your desired amount.
- Take your money and receipt to confirm your balance.
- Some retailers also allow cash back on purchases. Always check your receipt for your remaining balance after each transaction.
If you’re using a phone from AirTalk Wireless, you can locate nearby ATMs and receive balance alerts directly through text or email.
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Why Your EBT Card Might Stop Working
Your EBT card might be declined or blocked for several reasons:
- Expired card: Cards typically last for three years before needing renewal.
- Incorrect PIN entry: After multiple wrong attempts, your card may lock temporarily.
- Inactive account: If you haven’t used your benefits in several months, your account could be deactivated.
- System error or maintenance: Occasionally, statewide EBT systems go offline during updates.
- Fraud detection: Unusual transactions can trigger automatic holds for security.
If your card is cancelled or stopped working and you’re wondering, “Why is my EBT card cancelled?”, contact your state’s EBT phone number immediately. Representatives can explain the reason and help you reactivate or replace it.
Tips to Keep Your EBT Card Safe
Protecting your EBT card is essential to ensure uninterrupted access to your food benefits. A few small precautions can help you avoid fraud, loss, or damage.
- Memorize your PIN and keep it private. Never write it down or share it with anyone. If you think it’s been compromised, change it through your EBT customer service number immediately.
- Keep your card away from magnets or electronics to avoid damaging the magnetic strip.
- Save your receipts after every transaction so you can track your balance and spending.
- Use ATMs in safe, well-lit areas and be aware of your surroundings.
- Report lost or stolen cards right away by calling your state’s customer service line to block and replace your card.
You can also use your device from AirTalk Wireless to set up alerts and receive notifications for each transaction, keeping your benefits secure at all times.
Common EBT Card Issues and Quick Fixes
Even with regular use, EBT cards can sometimes experience technical or account-related issues. Knowing how to handle these problems quickly can save time and prevent disruptions in accessing your benefits.
Card Not Working at Checkout
Make sure your purchase only includes SNAP-eligible food items. If the transaction is declined, use another payment method for non-eligible goods.
ATM Declines or “System Error”
Wait 10-15 minutes before trying again. If the problem continues, contact your state’s EBT hotline or the Connect EBT customer service number to check for maintenance or system outages.
Lost or Damaged Card
Call your state’s EBT customer service phone number immediately to block the card and request a replacement. A new one is typically mailed within 7-10 business days.
Benefit Delay
If your monthly deposit is late, visit your state’s EBT portal or contact the Department of Social Services (DSS). Most benefit delays are temporary and resume once verification is complete.
With a Lifeline device from AirTalk Wireless, you can quickly contact your EBT hotline, track deposits, and report issues online – all without needing Wi-Fi access.
Conclusion
Having the correct EBT customer service number can save time and prevent benefit interruptions. Whether you’re in Texas, Ohio, North Carolina, or Pennsylvania, each hotline offers 24/7 support for SNAP users.
For additional help beyond food assistance, apply for the Lifeline Program through AirTalk Wireless. It’s a federal initiative that helps eligible participants lower communication costs by providing free phones and service plans through authorized providers.
Save this list of numbers and visit AirTalk Wireless to apply for a free device today – stay connected, informed, and in control of your benefits.