Understanding the Migration from Cintex Wireless to AirTalk Wireless

At AirTalk Wireless, we are dedicated to providing top-notch service to our Lifeline customers. As part of our commitment to continually enhancing our offerings, we are excited to announce that Cintex Wireless, a brand under the same parent company, will be transitioning to AirTalk Wireless. This migration from Cintex Wireless to AirTalk Wireless is designed to provide customers with an improved service experience, more features, and expanded benefits—all while maintaining the Lifeline services you already know and rely on.

In this post, we’ll walk you through the migration process, explain what this means for you as a Cintex Wireless customer, and highlight the additional benefits you can look forward to as part of the AirTalk Wireless family.

Why is Migration from Cintex Wireless to AirTalk Wireless?

AirTalk Wireless and Cintex Wireless both operate under the same parent company, and we’ve made the decision to streamline our services under one brand—AirTalk Wireless. This transition is designed to simplify operations, ensure long-term sustainability, and offer a better, more unified service experience for our customers. By focusing on a single brand, we can improve efficiency and invest more resources into enhancing the features, benefits, and customer support available to you.

What Does This Mean for Cintex Wireless Customers?

If you’re a current Cintex Wireless customer, you may be wondering how this migration affects your Lifeline service. The good news is that the transition to AirTalk Wireless is seamless, and there will be no interruptions to your current Lifeline benefits. Here’s what you can expect:

1. Same Service, Same Benefits: Your current Lifeline plan, phone number, and all of your existing benefits will remain the same. You will continue to receive free talk, text, and data under the Lifeline program, and there is no action required on your part.

2. Account Management: After the migration, you will begin managing your Lifeline service through the AirTalk Wireless website and mobile app. Don’t worry—you’ll still be able to easily check your usage, manage your plan, and purchase top-ups just as you did with Cintex Wireless.

3. No Contracts or Hidden Fees: AirTalk Wireless remains committed to providing you with no-contract service and no monthly bills. Your Lifeline service will continue to be free, as it has been with Cintex Wireless.

Key Benefits of Migrating to AirTalk Wireless

While your current service remains intact, there are a number of new benefits you’ll be able to enjoy as an AirTalk Wireless customer:

1. Access to Premium Devices at Discounted Prices

AirTalk Wireless offers a wide selection of premium smartphones from top brands like Apple, Samsung, and Google. With exclusive discounts for our customers, you’ll have the opportunity to upgrade to a higher-end device at a price that fits your budget.

2. Free International Calling

As an AirTalk Wireless customer, you’ll gain access to free international calling to over 200 countries. Whether you need to stay in touch with family abroad or conduct international business, AirTalk makes it easy and affordable.

3. Faster 5G High-Speed Internet

With AirTalk Wireless, you’ll have access to our enhanced 5G network, providing you with faster and more reliable connections. Whether you’re streaming, browsing, or video chatting, the 5G network ensures you’re always connected at high speed.

4. Loyalty and Trade-In Programs

At AirTalk, we value our loyal customers. That’s why we offer exclusive rewards through our loyalty and trade-in programs. Earn rewards like extra data, cashback, and discounted device upgrades just by staying with us.

5. Multilingual Customer Support

AirTalk Wireless prides itself on providing customer support in multiple languages, ensuring that no matter your preferred language, you can receive the help you need quickly and efficiently.

What Do You Need to Do?

One of the best parts of this migration is that no action is required from you. The migration will happen automatically, and your service will continue without interruption. You’ll receive multiple notifications about the migration via email and SMS, so keep an eye out for updates from us.

Here’s a quick summary of what to expect:

· Before the Migration: You’ll be notified about the upcoming migration and what it means for your service.

· During the Migration: We will transfer your account information and Lifeline service to AirTalk Wireless. There’s no action required from you at this stage, and you’ll continue using your Lifeline service as usual.

· After the Migration: Once the migration is complete, we’ll send you a notification letting you know that your account has been successfully transferred. You’ll then be able to log into the AirTalk Wireless website or app to manage your account.

What Happens if My Transfer to AirTalk is Denied?

If, for any reason, your transfer to AirTalk Wireless is denied—whether due to eligibility issues or incomplete documentation—your Lifeline service will remain with Cintex Wireless. In this case, you will continue to receive the same benefits, and you will still be able to manage your account through the Cintex Wireless website. If you’d like to try migrating to AirTalk again, feel free to contact our customer support team for assistance.

Stay Informed and Contact Us

We are here to support you every step of the way. If you have any questions about the migration, need help managing your account, or want to explore the new benefits AirTalk Wireless has to offer, don’t hesitate to contact our customer support team. We’ll be happy to assist you in English, Spanish, or any other preferred language.

Thank you for being a valued customer. We look forward to continuing to provide you with excellent service as part of the AirTalk Wireless family.